Refund policy

At Showcase Comics and Games, we want you to be satisfied with your purchase. If you are not completely satisfied, we offer a straightforward return, exchange, and refund process in accordance with the terms outlined below.

RETURNS

• Eligibility: We accept returns for eligible physical products, including defective and non-defective items.

• Return Window: You may request a return within 30 days of receiving your order.

• Product Condition: Products must be new, unused, and in their original condition to qualify for a return.

• Return Method: All returns must be sent by mail.

• Return Shipping: Eligible returns may be provided with a prepaid return shipping label at no additional cost to you.

• Restocking Fees: We do not charge restocking fees on eligible returns.

EXCHANGES

We accept exchanges for eligible physical products within 30 days of delivery. Products must be new, unused, and in their original condition.

To arrange an exchange, please contact our customer support team with your order number and details of the product you wish to exchange. Our team will provide instructions for returning the item.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative resolution or refund where applicable.

REFUNDS

Once we receive and inspect a returned product, we will notify you of the outcome of your refund request.

• Refund Processing Time: Approved refunds will be processed within 10 days after the returned item has been received and inspected.

• Refund Method: Refunds will be issued to the original payment method used for the purchase.

• Return Costs: Eligible returns may be shipped using a prepaid return label provided by us, at no additional cost.

• Restocking Fees: No restocking fees apply to eligible returns.

Please note that the time it takes for a refund to appear in your account may vary depending on your bank or payment provider.

HOW TO REQUEST A RETURN OR REFUND

To request a return, exchange, or refund, please contact our customer support team with the following information:

• Your order number.

• The name of the product purchased.

• A brief explanation of your request.

• Photos, if applicable, to help us understand the issue.

Please do not send any products back before contacting us and receiving the necessary return instructions.

DEFECTIVE OR DAMAGED PRODUCTS

If your product arrives defective or damaged, please contact us as soon as possible with your order number and a description of the issue. Photographs may be requested to help us assess the problem and determine the appropriate resolution.

Eligible defective or damaged products may be returned or exchanged in accordance with this policy.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return due to their nature or condition. Items that have been used, damaged after delivery, altered, or are not returned in their original condition may not qualify for a refund or exchange.

Any applicable exceptions will be communicated to you before the return is processed.

CONTACT US

If you have any questions about our return, exchange, or refund policy, please contact us using the details below.

Showcase Comics and Games
1015 Lancaster Ave
Bryn Mawr, PA 19010
United States

Phone: +1 610-527-6236
Email address: support@showcasecomicsandgames.com

Our customer support team will be happy to assist you with eligible return, exchange, and refund requests.

Thank you for shopping with Showcase Comics and Games.